Hi,
I installed the upgrade and all invoices in an existing batch no longer have job numbers in the total field. When attempting to re-enter them, the error message comes up stating that the job is "invalid" when in fact it is not. After clicking several times, it will take the job number; however when escaping from the invoice and then trying to reopen, the error message "error internal error: field (71) or (@J1AJob) is not a boolean field. attempted when trying to read record from jobs."
Thanks for any help in advance,
Karen

Okay, I now see that the Invoice version I upgraded to is not compatible with the latest version of JC. What's with that?????

Hello Karen:

You will have to roll back to Receivables 8.1. That means 2 things:
-Data: Restore your most recent backup from before conversion
-AR 8.1: During the installation process you are given an option to keep Receivables 8.1 on your computer. If you chose to keep it, you are OK. If you chose to delete it, you will have to re-install it. Remember to install any Service Packs.

For anyone considering installing Receivables 9, it is CRITICAL that you read the notes in the email. You will also see a detailed listing of incompatible modules during the installation process itself.

Be aware that:
1) If you are using a LanPak, Sales Analysis or Adagio Invoices, you must download and install the latest versions. They are compatible with AR 9 (they are also compatible with AR 8.1). GL 9.0 and AP 8.1 are already compatible.

2) But, if you use OE, IC, Job Cost, Bank Rec, SalesCQ or Time & Billing, you CANNOT convert your AR data until compatible versions of those modules are available.

3) If you have staff who use ACCPAC Plus, please note that they will no longer be able to use those modules. AP is an exception.

4) If you use 3rd party applications that integrate with OE or AR, you must check with the developer before upgrading to AR 9.

5) If you have custom Crystal Reports or GV Views that refer to the AR data, you will likely have to revise them after conversion.

NOTE: If you have ANY doubts, ask your Adagio reseller or post in this Forum before converting your data. If posting here, list all modules and 3rd party applications.

Hi Bruce

The issue is not about an AR 9.0A upgrade, it is about an IN 8.1B upgrade. I think you might have misread the thread.

I am not sure whether IN 8.1B performs a data conversion, if it does then you will have to restore from a backup. If it doesn't, then simply re-installing 8.1A should work.

But what does tech support have to say?

Steve

It's possible that IN 8.1B expects the upcoming release of JobCost, since the interface has been significantly improved.

Sorry for the inconvenience.

Hello Steve:

You're right - I rushed to the wrong conclusion. Thanks for the correction.

Have we heard from tech support? I'm not sure what I need to do to get the system where it needs to be. I have to go in today to finish what I couldn't yesterday.

Hi Karen,

Tech Support won't be available until Tuesday. We close Softrak for Easter Friday and Monday because there is such a long stretch from New Year's to Easter.

Although the compatibility chart says that this compbination should work, I am able to recreate the problem you are seeing.

I'd restore the data from before the installation of Adagio Invoies V8.1B and re-install V8.1A of Adagio Invoices. Hopefulle we'll have an explanation of hat needs fixing by Tuesday afternoon.

Sorry for the inconvenience.

Thanks for the response Andrew. I will contact Steve Schwartz and have him restore the data for me and then do the re-install. I'm not comfortable doing that myself. I look forward to hearing the explanation.....the upgrade looks great and I'd like to be able to utilize its features.

Have a wonderful holiday.

Good plan.

Sorry about the problem.

I restored Invoices 8.1A. There was no need to restore the data, I only had to restore the spec files. So far, they are the only files that we have found that were converted during the upgrade.

Some job numbers got blanked out in invoices and have to be re-entered, but that is a minor issue.

Andrew - unless you plan to come out with the JC 8.1B upgrade very soon, you might want to add a warning to the IN 8.1B upgrade telling users not to install it if they are using JC.

Steve

Steve had to uninstall the upgrade, and then tweak a few items that got "changed" during the upgrade and then the uninstall. I'm still anxious to hear what tech says about this, as I would like to be able to perform the upgrade and then use it!

It's only just after 7:30 am out here. A bit early for the Techs & Programmers! Don't worry - your problem has not been forgotten.

Hi Karen,

We have a fix and I have sent details to you and Steve.

Thanks for your patience.

Andrew

Thanks Andrew...again you've come through for me!!!!

Andrew,

Does that fix only apply to individuals who have Invoices but do not have JC?

I'm having the same issue here (office), but JC is installed.

Hi Sharon,

The fix only applies to Invoice users the have JobCost.