Have you actually done a Data Integrity Check using Adagio Ledger on the last year's database you are referring to? The error message you have related in indicative of data file problems, not program problems.

What version of ACCPAC Plus GL was this data used with? Adagio Ledger is not compatible with ACCPAC GL V7.0 (just in case).

What version of Windows are you running?
Do you get this error when using CURRENT GL data with Adagio Ledger?
Do you get this error on Ledger samdata (x:\Softrak\ALWIN\Samdata)?

Did these errors occur BEFORE you used the new printer? (I notice that you have now tried using ANY printer or location.)

As Warren indicated on the Plus Community Forum, the Error 525 was a known issue in those older versions of AP (do not recall having it reported for Ledger though).

Could you please be specific in telling us whether it is AP that is generating the Error 525 or BOTH AP and AL? Thank you.

Is the Critical Error 1313 in AP and AL?

Answer the above questions by trying the same processes with a COPY of your CURRENT ACCPAC data and Adagio.

I cannot say for sure why you are getting the other message when trying to redo the wksetup, but for this I suggest strongly that you reinstall Adagio from scratch. Before you do this...

1. Make a backup of your data.
2. Make sure that none of the stations have Adagio installed locally as well. (You can tell this by looking at the C:\Softrak\APWIN, ALWIN, CRWIN etc. If there are program files in these directories, then it is installed locally.) Use Windows Add/Remove programs to uninstall them, then you will have to manually remove the Softrak directory as well. IF you know that these PC's do not use any Softline for Windows products, then you can also remove the 3RDPARTY directory if there is one. Let's go one step further then, and if you are sure that these PC's do not use any other products that use Crystal, rename the Crystal directory (it can be found in the C:\Windows directory - rename it by putting a number or character in FRONT of it - "1Crystal" or something). Now, these PC's are ready for you to reinstall Adagio onto the Server. (You will redo the individual wksetups afterwards.)

(I know this may seem like a lot of work, but really, if you have not tried to use Adagio since you first installed it, this will eliminate possible future headaches trying to trouble shoot printing issues.)

From one of the workstations that will be using Adagio...

1. If you did not do so already, make a backup of your data.
2. Make sure nobody is in Adagio.
3. Use Windows Add/Remove programs to uninstall Adagio from any Server drives where it is installed (should only be on one, but you never know).
4. If no Softline for Windows products are installed and being used, Rename the 3RDPARTY directory.
5. Rename or remove the Softrak directory.
6. REINSTALL the Adagio programs.
7. Enter the correct s/n and install codes.
8. Use the 'Custom' method so that you can totally direct the install to the correct Server drive (same drive where your ACCPAC is installed - or, the drive where the ASP directory resides.)
8. Make sure you select to install the workstation files as well (or you won't be able to do the subsequent wksetups on the other PCs).
9. Make sure you select this same drive to install the report tables to.
10. Once you are sure you have selected all the correct options, go ahead with the install.

Now, you are ready to perform the wksetup on each station that needs to use Adagio.

(NOTE you should move to a different station now, as the one you used to install Adagio to the Server will not require the wksetup to be done. The necessary workstation files are automatically installed to the local C: drive of the station (PC) you used to reinstall Adagio to the Server from.)

On the new station:
1. Point to the drive on the Server where you installed Adagio
2. Perform the wksetup as you tried before. It should work now.

Phewwww.

Good luck, and please let us know how it goes (went)!

Regards,
Softrak Support

Forgot to mention one important thing - since this is a network, you will also have to ensure that sufficient rights are granted when reinstalling Adagio and when performing the wksetup(s).

(Just a friendly reminder)

Ok - your answers are good. (i.e. there's nothing there that would be causing an issue.)

Ok, if you would like to retain Receivables as it seems to be working alright, then modify the earlier recommended procedures in this way:

ON THE SERVER:
Instead of RENAMING the whole SOFTRAK folder - just rename:
-APWIN
-ALWIN
-Do NOT rename the 3RDPARTY directory.

ON THE WORKSTATIONS RUNNING ADAGIO:
-Do NOT rename the Crystal directory.
-Ensure that Adagio is NOT installed on their local hard drive(s) (use the previous post for more info on this.)

From here, continue as in the previous post. (If you have any ptfs for AL or AP installed, after reinstalling those programs to the Server, you should install the ptfs.)

(You will NOT have to reinstall the Softline DBI MUP 10user (Lanpaks).) CM uses 3RDPARTY, as does the Softline DBI MUP (LanPaks) so this is good enough reason to leave that directory alone if these products are working ok.

Good luck!

PS We are up to V6.8A of Adagio now in all modules - there have been many modifications and enhancements to these products from the versions you are now using. In addition, they do not use the Softline DBI now - they use our own 'ADS' (Adagio Data Source), and yes - they still work with ACCPAC Plus data!

Regards
Softrak Support

[This message has been edited by Softrak Support (edited 11-23-2001).]

Yes, you would need to purchase Adagio Lanpaks for the V6.8A's in addition to the ones you use for ACCPAC Plus and Softline, however, you may want to take a look at what has changed since then.

To find out more, you can go to our website via these links: Ledger V6.8A & Payables V6.8A

We do have people that are still using the V6.6 of AL and AP without problems, yes. The most current ptf's for these versions are on our website, however in our records, it shows that you already have the most current release of Ledger 6.6A (001109).

The most current release of Payables 6.6A is (010131). The one we show in your file is dated (001208) - one release older than this. You can download the newest one from the End User area of our website, from the "Program Temporary Fix Downloads" area. It is the only one there for V6.6A. Note that you will need to get the download password from your Dealer. Here's the information on what this ptf fixed...

"Enhancements and problems fixed in Adagio Payables 6.6A (20010131):

The thousands separator character (usually a comma) is stripped out of amounts print on 1099 forms. This is a requirement of the IRS. When designing a 1099 specification, leave the thousand separator set to comma. It will be stripped out when 1099s are printed in Adagio Payables. "

This should not affect you as 1099's are only required in the USA.

Hope this helps!

Have a great weekend !
Regards,

Softrak Support

[This message has been edited by Softrak Support (edited 11-23-2001).]

An excellent suggestion, yes - thank you Martin!

To clarify our recommeded procedure further though (as I did not go into details) - because our software does not have the extensive install, uninstall & 'setup' file repair routines that a company the size of Microsoft can afford to implement, for the time it takes to rename folders and reinstall the product, you are ensured of fresh clean program files. This is the best resolution in these cases and does not take long! (In fact, it is likely comparable in time to running the setup procedure over again in other products like Office or Windows - as there are many more files involved in these applications - why would this not be considered a waste of time as well?)

Personally, if any given procedure results in the resolution of the problem I can't see how this is a 'waste' of time!

Also note that in some cases, a simple reinstall (without renaming anything) may indeed rectify the problem as this process will overwrite version files (.exe's etc) and other files that have an older date attached to them - however, if the problem is not with these files, you will be faced with repeating the procedure after renaming the associated folders!

Take care,
Softrak Support

Glad to hear your weekend was spent in a more personally gratifying and unstressful way!

Take care