Hello All,

I am curious about the procedure to correct an issue for a client of ours.

They have a number of instances where they have a credit amount for an invoice, or mostly where amounts have been posted to the wrong vendor. So now, they have vendors whose owing amount is zero, but they still show up in the pre cheque register, with an invoice and a credit.

As you can't print a zero cheque to clear the amount, what is the proper protocol to take care of a situation such as this??

Thanks,

Darcy Chretien

Hi Darcy,

Write a manual cheque for $0.00 and cross apply the amounts.

Hi Andrew,

I have some that are a bit more complicated...we have some outstanding pmts/invoices in AP from back in 2003 (this would have been in the AccPac system or else the date was entered incorrectly) that keep coming up as oustanding. I entered a Debit Note/Credit Note to offset them so now when I run the Open Payables report both show up and the total outstanding is 0.00 but I can't apply them against each other because when I do a manual cheque batch the old pmt/invoice does not show up.

I also have a similar situation where we have some payments that I would like to apply against thier invoices but the payments do not show up when I try to do the manual cheque as you have stated above. I think this may have to do with the fact that the cheque reconciliation option was not checked previously but I am not sure. Any suggestions for how to clear these out of the system?

Hi, Sage,

If the current balance of the transactons is zero, they should be able to be cleared to history when period end is run next. They won't show on the report then.

Are the outstanding payments a PP type or an MC type? MC types should have always been applied to a particular invoice which is why they won't show up in the grid list of o/s documents. If they do have a current balance, then it sounds like the data will need to be repaired.