Hi All,

I'm having some problems printing Credit Notes from one of our accountants computers. I can print them fine from mine.

The problem occurs when I go to Order Entry>Print Credit Notes. I then choose the credit notes I wish to print, click the reprint option if necessary, then choose the appropriate template. I do it exactly the same on her computer and mine, except it doesn't work on hers.

The progress window that pops up takes a lot longer to finish on her computer, but eventually does pop up with the 'everything printed ok?' box. I also have no problems printing the credit notes one at a time from her computer (when browsing through credit notes and pressing the print button on the right hand side of the window.

We are both connected to the same network printer in the same way, so it shouldn't be a printer ram issue.

Any ideas?

Thanks!

Does this happen with every specification you have? Perhaps you could try with a different spec to determine if there is something in the spec (such as a large bitmap logo) that could be adding significant file size to the print job.

Does the same problem occur if the credit notes are simply previewed rather than actually printed? If not, then the culprit is the print job being sent to the printer.

Does the same problem occur with printing Invoices or other documents? That could also help determine if the Credit note spec file is the reason for the problem.

There is something different between the two workstations, and it's a matter of determining what. It could be hardware or cables, or the virus checker set at a different level, or Windows display settings, and so forth.

Hi All,

I can preview the document and then print from there fine (on the problem computer). It seems that the problem occurs only when I try and directly print documents.

It also does not make a difference what spec I choose - same problem with every spec.

From the above response, it looks like the job being sent to the printer is the problem... how do I fix that problem / diagnose it?

Thanks,