Dear Leo

If same invoice specification prints ok for all other systems, then there is nothing wrong with the way Adagio is sending this information, but with the way this particular PC is handling the print jobs.

Check both the printer cable and the printer port on this PC. The cable is the easiest thing to try. Use one from one of the other stations, then try it again. If still issues, then try replacing the lpt port/card.

You could also try sending the print job to one of the other stations' printer to see if this works (share the printer). This would eliminate a printer cable or lpt port being involved at all. You would have to set this up in Windows first, then select that printer when you print the invoice from this station. If it prints ok by sending it to another printer that is attached to a different PC, then this further confirms faulty port or cable.

Make sure the version of the printer driver is the correct one for the version of Windows this station is using. Did you uninstall the existing driver first, before you reinstalled it? Sometimes just reinstalling does not overwrite existing files.

Regards
Softrak Support

Hello Leo

I can understand your frustration. Please understand that we are trying to help the best we can from this forum!

(FYI The print Preview option would display the same thing as printing, as it uses the same printer driver as the actual printing process.)

Even though Adagio is the only application that is displaying this problem - this is still only happening on one PC, as you yourself have been witness to. Since Adagio is actually installed on the Server of your network and being run from the Server by all stations involved - this would rule out the program being the source of the problem.

I still think the printer driver installed on this PC is the problem, but we can try something else to determine this...

Try faxing an invoice from this station (you can then go into the Fax queue and VIEW the document). If you have the option to fax enabled, you can do this by selecting an invoice from the batch, click on 'print', then click on 'Fax'. Since the Fax option uses a separate driver from your printer driver, this may be able to determine part if not all, of the problem.

If this does not work, we will need some additional information from you:

On the problem computer:
-What version of Windows is installed?
-Is the latest service releases installed for this version?
-Have you scanned this PC for viruses?
-Did you UNinstall the printer driver before re-installing it? If not, completely uninstall the printer driver, then re-install it from scratch. (Make sure it is the most current version of the driver for the version of Windows that this PC is running! You can get current drivers usually from the website of the printer manufacturer.) Also, certain versions of the HP PCL emulation/driver have known problems. For example, the PCL5 driver has no known issues, whereas PCL6 causes problems. Make sure you NOT using PCL6!

Please let us know if this helps. If it does not, you may need to reinstall Windows, then the printer driver again.

Softrak Support

You're welcome, Leo!

Hi Leo

Thanks for updating us! Actually, we know of problems with the way Adagio screens display when large fonts are used - (i.e. the actual batch entry screens/buttons etc) but have never heard of it causing a similar problem when printing or previewing.

I wonder if there is another setting in the Windows printer for matching screen display for printed forms (i.e. WYSIWYG) - ?

In any case - thanks, I'll make a note of this if we ever hear of it again.

Softrak Support

[This message has been edited by Softrak Support (edited 10-12-2001).]

Hello Leo

Once again, although this is what you are experiencing in your multi-user environment, this is not what should be happening. I have only heard of this margin thing once before, and the problem was related to PCL6 emulation.

For both the Invoice and Credit Note specifications, even though you can have one printer selected on the specification itself (in Designer, File | Printer Setup), when you go to print an INV or CN, Adagio relies on the settings in the main Invoices screen, File | Options to make it's printer selection for both types of docs.

For example, (in the File | Options section 'Invoice Printer') if you have 'Default' checked, Adagio uses whatever printer is selected as the DEFAULT on that user's workstation. By the same token, if someone has set the Invoice Printer to 'specific' and there is any difference at all in the printer settings between users - this may cause a problem. (Even though the printer 'name' looks identical or is describing the same model/make of printer for every user, there could be slight differences.)

To avoid this (since all users are printing to the same type of printer locally), set the Invoice Printer to 'default' and make sure that everyone's printer has the same (internal) margins and settings for the actual emulation/driver selected.

Another thing you can do is go into Designer, open the CN spec and change the File | Printer Setup printer to be the one that is used by all, then SAVE the spec.

Again, check all stations to ensure that nobody is using the 'PCL6' driver. There are known issues with this emulation. PCL5 is ok though.

Hope this helps. If I find out anything further on this that may be helpful, I will add another post.

Regards

Hi there

1. This varies with the type of printer. It has nothing to do with Adagio.

You may be prompted for the type of driver when you first install the printer software (or if you just used the Windows Add/Remove printer option), or you may be able to alter the properties of the existing Windows' printer, however, this is all done through either Windows Add/Remove printers, or the actual printer driver software itself.

2. I should clarify my earlier response - sorry for the confusion. When you select File | Printer Setup from the Designer, you are actually taken to the Windows' printer setup for that printer - it is there for convenience more than being tied to the specification. It allows you to set the printer you want to use the specification with, when you are designing and/or testing the specification from Designer. You must have at least one printer set up in Windows before you will be able to test the spec in Designer, let alone print real documents from the main application. This is the purpose of having a printer selected on the specification itself.

Regards

[This message has been edited by Softrak Support (edited 11-05-2001).]