Hello,

OE batch for the 18th was not retrieved in the GL. I am not seeing the transactions under the list of invoices only in history. They are not showing up under display oredes/invoices/CN.

Any suggestions as to what may have happen to this batch and how do I recover same.

Hi Wema,

Is it only OE Invoices that you do not see, or is it also for Order and/or Credit Notes? Am I correct in saying that you can see the invoices in OE History but not in Current? What about the order associated with the invoice?

Invoices in OrderEntry are purged from current during the Day End process. Day End also writes to the Invoice Audit List report, the GL batch, a number of other reports such as Salesperson Commission, Sales, and Tax Tracking. It also sends invoices to AR, either as a new Invoice batch or a batch to retrieve (depending on what you have set in the OE Company Profile).

If you cannot find the invoice in AR, nor referenced in any of the above OE transaction reports, then something has not gone correctly during Day End.

What are your settings for purging transactions from Current? This would be the number of days for keeping invoices.

If you can see the invoice in AR and the other reports, and the only problem is GL, then try printing the GL Transaction report in OE. This will list all of the entries that will be retrieved into GL. If there is nothing to retrieve from OE, perhaps the batch was retrieved and deleted? Or simply not yet retrieved?