PAYMENTS POSTED FROM AP ARE RETRIEVE IN THE GL, BUT NOT SHOWING UP IN THE BANK RECONCILIATION MODULE. WHAT MAY HAVE RESULTED TO THIS? hOW SHOULD I PROCEED?

Hi, Wema,

When you're in BankRec, if you select Maintenance | Retrieve, is Payables active? If so, select it and see if there is a batch waiting to be retrieved.

If not, could they already have been retrieved into BankRec and posted? Can you see them when running a Report for Current or Historical Transactions? Is Payables turned on in the BankRec Company Profile on the Integration tab?

The payables is active. I selected it and an error message pop up "UNKNOWN OS ERROR WHILE OPENING BANKREC AP RETRIVAL (1342). This also comes up when opening BankRec.

There is no batch is waiting to be retrieved.


Because my year end is not closed out i am unable to see the transactions.

Payables is turned on in the BankRec Co profile on the Integration tab.

Hi, Wema,

An error 1342 can occur due to postings in related data (eg. AP, AR).

Please make a backup of BankRec and its Related Data. Then ensure your data integrity is clean in BR and all related data modules.

As well, you should run ChkSys on your workstation (and all others using Adagio) and ensure that Opportunistic Locking is turned off.