This is strange, as normally you would not be able to print anything or you would get a specific type of error message when you go to print the checks.

Can you see the check when you do a print/preview instead of actually printing to the printer? If so, at least this part of it is working ok. Let's check the actual printer destination that is defined in Checks, and in the specification file itself:

1. In Checks, select File, Options. Is the 'Check Printer' set to the correct printer? If it is set to 'Default', then checks will get sent to the printer that is set as your 'default' printer in Windows, rather than to a specific printer. Whatever printer is setup here, will be the one that checks will automatically get printed to unless you change it in the print screen.

2. In Check Designer, open the check specification that you are having problems printing. Go to File, Printer Setup. The printer defined here should be the one that Windows is currently using as the default. Is this the correct printer?

3. Do you have the correct specification defined in the Bank area? To check this, select Edit, Banks from the main Adagio Checks toolbar menu. Edit the Bank that you are processing checks for, and ensure that the check specification you want is selected here. If you make any changes, click OK to accept them.

4. Can you print a check from sample data? Checks sample data is located in the Softrak\QCWIN\Samdata folder. Open Checks and point to this directory, then try printing a check. If you can print a check ok from here, then it could be the actual specification in your dataset that is a problem.

5. Can another PC print the check ok?

If everything looks ok in these areas, then you can try re-installing Checks. If Checks is installed on a Server, then you may need the proper network rights before reinstalling it. If it is installed on the hard drive of your PC, this may not be necessary unless you are using Windows NT or 2000.

Hope this helps!

Regards

Softrak Support

Sorry for the delay in responding - I was having trouble getting the Forum to come up. It seems to be working now.

It sounds like your Dealer will be coming to your office to help you with this, as nothing seems to be working.

One thing does come to mind - what emulation do you have selected for this printer driver? The HP one, or "PCL..." If you are using the PCLxx driver, change it and use the HP emulation instead. We have heard of problems with certain versions of the PCL emulation, but in all other cases they have given an error with "PCLxx..." in the description so it has been easy to identify.

If you have indeed tried all my other suggestions (including re-installing Checks), then I do not know what else to suggest as your problems started only after you changed printers and installed the new printer driver.

I hope your Dealer will be able to get it resolved. Please let us know!

Sincerely,
Softrak Support