In Invoicing, we have an archived batch of invoices with payments applied to the invoices. We want to restore the invoices (with the payments).

We have restored the invoices with selecting the option to include payment and assign check number and when we print the batch listing of the restored batch the report does not show the payments. When we go into that batch and look at the entry, the payment is showing in the entry. When we posted the batch, the payments were not posted and the invoices show as outstanding.

Are we doing something wrong or is this feature in the archive function intended to work this way?

Thanks

Hi,

Please confirm the exact version and release date of IN and AR you are using.

I just retested this feature using current versions and the payment from the arhived batch that was restored to a new batch using the settings you refer to was printed in the posting journal and was posted to the customer's transactions.

Our current versions of Accts Rec 8.1A 20070920 and Inventory is 8.1A 20070921. Our G/L version is 9.0A 20080402.

Thanks

With those versions, I cannot duplicate the error. As long as the 'Include payment' checkbox is selected when restoring the Archive batch, the newly created Open batch contains a payment.

Can you confirm that the invoices in the archive batch actually have payments? It could be that they were removed accidentally.

If you edit any invoice and go to the Payments tab, there needs to be a value in the 'Check number' in order to save the rest of the payment information. If the check number is removed, then all of the other payment information is lost/ignored.

Also if you edit an open invoice and the check number is blank, posting the batch will only post invoices and no associated payment.

Thanks for your response.

Our problem was that we had no value in the 'check number'. Once I put a value in, to worked for us.

Thanks