Hello Cam,

256 KB or 256 Bytes? It should be Bytes.

Since you're there, could you also confirm it's not marked "Read Only"?

Sorry Andrew, it was Bytes. Also, the box next to "Read Only" is not checkmarked.

Under the advanced tab, there is a check next to 'file is ready for archiving'.

OK - all those settings and numbers are correct.

So - perhaps when you work with this data, you can keep a mental note of the things you are doing prior to seeing that message.

It's possible there's some function in Adagio OrderEntry that is not correctly updating the counts, but it's infrequently accessed. Once we know what it is, we can go looking.

OK?

Great, thanks Andrew. I'll keep my eye open.

Are there only a few things that effect the count, or are there a lot? I'm just not sure what to keep my eye out for, as this happens at random while the program is open (and when we open the program and open the orders tab).

Is it possible that everyone would get this message when one person opens the program and orders tab? Could that generate what seems as the 'random' pop ups?

Adagio OrderEntry does a consistency check on the numbers stored when the program opens, and when the order tab opens. It will re-count the orders/invoices and credit notes when it detects its counts don't match those on file. Once they are re-synched, OrderEntry keep the figures updated. In theory, only ACCPAC Plus could change the count of the documents without updating the figures. However, it is possible that there is a section of code in Adagio that is either a) not updating the counts correctly, or b) is updating the file which contains the counts with some other information and writing back out of date document counts. (My guess is thatwe'll probably find it's circumstance b).)

The other information stored with the counts are various user and company profile options (such as what costs to display, and whether "printing" an order to the screen resets the "order printed" status, and various default specification forms to use.) Unfortunately, these options are scattered through various data entry screen (company profile, file options and edit groups) so there isn't a single place to look.

B) sounds like a likely culprit. I don't think we do enough invoicing / order entry to account for the number of times that this message comes up a day.

If it is possible that the re-syncing is using bad data, then would the order statistics that are being updated never really be fixed? Is it possible to somehow just go into this data and fix/change it?

Thanks

I'm asssuming that your data passes the data integrity check (File | Data Integrity Check ). If it doesn't, then all bets are off.

It usually comes through clean. So can we just add / subtract / fix something with the syncing data?

If the integrity check is clean, there is nothing for you to fix. The 'order statistics' in this message is simply the count of transactions that Andrew mentioned a couple of posts before. There is a record count in the data, and a second count for the order grid (so that it knows how many orders or invoices or credit notes to display). As Andrew posted, if these counts are ever different when starting OrderEntry or opening the Enter Orders function, the message will display.

I believe it is our intention to remove this message from appearing, now that Accpac Plus OE is more in the rear-view mirror, but likely there are still particular processes that are updating one count but not the other. If anything other than Adagio OE adds order records directly to the data, this is an example of such a process. Or a 'circumstance B' as above.

I like this 'removing the message' idea. Could this hurt anything? Is it easy to do, or would it be part of an update or something liket that?

Thanks!