Hi Jodi,
Have you managed to track down what might be the problem?
This forum is not really designed for urgent technical support, it's more for questions you'd like answers to, where timeliness is not too important (that's why the support is free).
Multi-currency and receiving issues might explain the symptoms you are experiencing. We haven't had any other similar problems reported, so someone might need to take a closer look if Ralph's suggestion doesn't help.
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Andrew Bates