This message sounds like your laptop cannot access this drive - here are some suggestions:

1. Can you read this diskette by just opening MS Explorer and clicking on the A:\ drive - can you see the files on the disk?
2. Is the write-protect tab enabled on the QL diskette?
3. Do you have a virus-checker running in the background that could be preventing the access?
4. Does your laptop use a built-in floppy drive or an "external" one?
5. Can you access a different floppy when it is inserted in this drive?
6. If you have tried installing QL from this same diskette on another machine with no problem, then the problem lies with your laptop or it's setup, rather than with the QL program or the diskette.

Please let us know if you get it resolved or not.

Regards
Softrak Support

The only thing that came through on the forum was the quote from my reply to your issue - were you going to enter some of your own text?

Regards

Ok - the issue could be that you are trying to accept the settings that the install program defaults to after searching your drive for Excel, and possibly this is not the correct information in the "device, path or file" that QL needs to complete the install. It should not be this complicated.

Are you just accepting the defaults - or are you using the Browse buttons to change this information (say, if you have a partitioned hard drive or substituted drive on your laptop and/or the desktop computer)?

Another thing to note (although I would think an error message would come up) is that you must have MS Excel actually installed on your system before QL will install. Possibly it is not generating the appropriate error if you do not have Excel installed. (Actually, it should be installed on the same drive to avoid potential problems.)

Another thought is that you have a version of Excel installed that QL is not compatible with. The current shipping version of QL is V65A, release date (000415). It is compatible with Windows V95, 98, 2000 & NT and with Excel V7 & 8. It is NOT compatible with Excel 5.

QL V62A (971103) was compatible with Excel V5 to V8 and Windows V3.11, 95, 98 & NT.

If none of this information results in resolution of your problem, I would suggest that there may be something wrong with the diskette, however, you indicated that it DID install fine on your Windows 95 system - does it still install on that system?

If not, the disk may indeed be damaged or unuseable now and you can contact Customer Service for a new replacement diskette and they can send you an order form.

Customer Service:
customerservice@softrak.com
phone: (604) 736-3741
fax: (604) 736-6431

Regards,
Softrak Support