I'm having a similar problem in Adagio Ledger (the newest upgrade version). I get the same message (see below), always while entering or editing a batch. I can't get the error message to close and my ONLY option is to end GL using Task Manager. Needless to say, the batch entries disappear and I have to start again.

access violation at address 005CA09D in module ledger.exe read of address 00000014

Carol

Hello Chacamaty,

Can you record these a few times and see if the "at address.." or "read address..." values are changing? Also, does this happen at a consistent point in adding/editing a batch (entering or exiting a specific field on the entry?

Thanks

Actually, I've written down the "at address" and it's always the same. I haven't noticed if it's "triggered" by a specific field or action. It is always when I'm entering a batch, ie cash receipts and not editing an existing batch.

Thanks for the info.

Now, can you record a couple of times which field you were in when the error occurs? Also, do you have any other forms open in Ledger when you are entering the batch?

Hi all - I have a client who is reporting an access violation error after installing the Ledger 9.0 upgrade and recent service pack. It only happens when she attempts to print the Source Journals. Everything else works fine. Any suggestions?

Lars

Hi Lars,

Yes, printing source journals broke somewhere along the way. We've fixed this for a service pack, which is either now available to download (for business partners) or will be in the next day or two. I do not know when the upgrade notices will go out to clients.

Hi Lars,

We only recently had the Source Journal problem pointed out. You'll see a service pack to fix the problem out tomorrow or Friday.

Sorry for the inconvenience.

I was posting a batch into the GL when I got an error message-which was something to the effect that there was someone else using the system, then it shut down, did not have time to record exactly what it said. I am the only one that uses the system and did not have any other windows up when I was processing the data. Now I can not log back into the GL - get the message Incomplete posting, only Integrity Check will be available, did a check and it shows that the accounts that I was posting to are out of balance. Any suggestions?

Hello shutch,

What is sometimes unclear is that you can be the "someone else" using the Ledger, by having some other function (such as View accounts) open in another window.

The fastest way to get back up and running would be to restore the backup you made just prior to posting (you did make a backup - File | Backup - didn't you?). If no backup is available, contact our office to arrange a data repair.

There is a Service Pack expected for Ledger 9.0A expected sometime today or tomorrow that will improve the error handling in the posting process.

Yes, I realize that I could be the someone else and I know I did not have any functions open. For some reason my backup did not work the first time, restore again I can now log in. Did a backup and integrity check everything seems ok. Thanks