Apart from OE (which is not our product) you did not say if you are using Data Care or not, or how your issue relates to any of our products.

In any case, I can suggest a few things that you should do to determine the current state of your OE data before recommending a suitable "fix", however, be aware that if in fact the data has become damaged, the only way to "fix" it usually entails restoring from a recently made backup (which normally results in some re-keying of data) or having a database repair done.

Since we don't really know the actual status of the data at this point, (but it doesn't sound good) here's what you can do:

1. Do not use OE!
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Until you know that the OE data is ok, instruct users NOT to use OE.

2. Perform a data integrity check:
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If you have our DataCare installed, you can perform a "Single entry" check on OE to see if errors are detected. In DataCare's Housekeeping\Company Profile, make sure you set the "Diagnostic level" to verbose - this way after the check has completed you can print the DC "Log" (from the Reports menu) and see what the errors were and what files in OE are affected. Also, if you choose to do an "Interactive" check (you will be prompted for this), DC will ask you if you wish to fix all errors that can be fixed. (Until you print the DC Log, however, you may want to say "No" to this until you know for sure if there are errors, and if so, what they are.)

If you do not have DataCare, you can use the WSM DIC. Although it does not do as thorough a check as WSM DIC, it is sufficient to detect the more severe data conditions. Either way, everyone has to be "out" of ACCPAC Plus before you do the check.

3. If errors are found:
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At this point, if errors have been found you should really consult your ACCPAC Dealer for further assistance, as they will be able to help you restore your data from a recently made backup (provided, of course, you have one) or they should have the tools required to try to fix the data.

If you do not have an ACCPAC Dealer, we can refer one to you, or you can call our Database Repair Service to get a quote done. You can contact them either by email: datarepair@softrak.com , or by phoning (604) 736-3741 and asking for that department.

3a. If no errors are found:
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Even if no errors are found and you still cannot find any "orders", you should consult your ACCPAC Dealer, as they will be able to help you further with your OE.

Since this forum deals strictly with Softrak products, I can't really comment on OE related issues. However, normally it is not the application itself, but issues related to defective network hardware, power surges or other similar circumstances that cause these types of things to occur.

Database Repair (in most cases) can normally determine if it was hardware or software that caused the data problems.

FYI, if you are not having a problem with any of our products specifically, you can post your questions on the "PlusCommunity" forum, which deals with ACCPAC Plus, ACCPAC for Windows and other related applications. The url is: www.pluscommunity.com .

Regards,

Softrak Support