Are you sure that the DE in OE was performed each and every day? Could it have been missed on the day of the "missing" report data?

If you go into Sales Analysis - can you see any transactions for this date? If you cannot, then it seems that a step was missed for this day. In Sales Analysis, you can use the "Scan Sales Data from Other Systems" to enter the date for which you are missing OE transactions, and retrieve them from OE History. To do this:

From the main SR menu, go to 3. Maintain Sales Analysis Data, 1. Retrieve Sales Data, 4. Scan Sales Data from Other Systems, 3. Scan ACCPAC's Order Entry. From there, select Edit and enter the starting/ending date of the missing transactions only. This should pull in the information that is missing from your report.

If you CAN see the 'missing' transactions in Sales Analysis, then there is another reason why this information is not showing up in your report. Try this - if you have a selection formula that only picks certain transactions, remove it (or comment it out by inserting two forward slashes // at the beginning of each line in your selection formula, then say Done. This way, you don't have to remember everything you typed in, and it will be there when you are ready to edit it again.) Now, print the report again (to screen) - are all the transactions there now? If they are - take a good look at them to see if there is some piece of information that is missing or has been entered incorrectly from OE that is making it disappear when your selection formula is running? Is the date correct? Are any misc charges or comments or items mis-identified or missing? How are these deliveries identified? Does this information exist on these transactions?

Hope this helps. If not, then we will need specific information on what exact fields you have on your report and from which application they are coming from (only SA - or OE as well, for example).

In reality, to properly trouble shoot your reporting issues (and in order for you to possibly get the training you need to become adept at QR), you should contact one of our International Partners...they have much experience and will be able to assist you more thoroughly as they may be able to arrange to come to your office to assist you.

If you would like a referral for an IRP in your area, please contact our Customer Service Department: customerservice@softrak.com .

Regards