This means that installing upgrades may not over-write files as required. It is possible in this scenario that all the report files in \softrak\crwin\StandardRP are not correct. So when the application sends information to the report, such as the Job Tracking option, the report doesn't know what it is receiving and gives an error.

When updates are installed, the INSTALL.LOG in \softrak\crwin is updated. Check here to see which files were installed and overwritten, and which files were not able to be updated - you may find that particular report files were not updated as expected.

A solution would be to remove (rename, move to a different directory) any RPT files from \StandardRP that installing the upgrade did not overwrite, and re-install the upgrade.