Hi Andrew,

Here are the links for the service packs:

Crystal reports services packs:
http://support.businessobjects.com/downloads/service_packs/crystal_reports_en.asp

SP2 release notes
http://ftp1.businessobjects.com/webprod/hot_fixes/en/cr85win_en_sp2.pdf

SP3 Release notes
http://ftp1.businessobjects.com/webprod/hot_fixes/en/cr85win_en_sp3.pdf

After following the directions from there web site, I checked and it appears we have regular crystal reports. So On a test PC I ran the patch and it failed to install. Message was to the effect this was not a proper version of crystal for this patch.

Part of the issues is the user is in the habit of exporting to version (excel 5) when exporting and is this is excel 95 version then I think SP 3 fixes it. Also am going to try to have him export to Excel later version, txt file and maybe a db3 file and see what happens. Just concerned about not being able to install patch when they come out.

Thanks.

Jeffrey Marshall