Hello Marion,
What columns have you chosen to print on this report? Perhaps I might be able to help you design a useful View.
I agree about exporting to Excel through Crystal. Unfortunately, Crystal does not really "understand" the information that is printed on the report, so it has to guess at the column alignment. The information often needs substantial cleaning up. I've forwarded the suggestion for Grand totals on the report to R&D.
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Andrew Bates