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I'm assuming Andrew diagnosed the problem off-line and is reporting his findings.

This thread is a particularly good example of how you sometimes have to painfully extract answers from a user who is convinced that the program is at fault, when it turns out that the user is at fault.

Fong - if you would express your appreciation here for the effort it appears Softrak has taken to resolve your issue, I would ask the moderator to please delete my comments. Or if I am mistaken, then I apologize and will the moderator delete my comments too.

Steve Schwartz

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The users in our accounting department are just doing everyday data entry. We don't mess with any installation or upgrade of software; or attempt to fix any technical problem we encounterd. And that's why we've spend so much on consultant's support.