When the same issue has occurred at a dozen different sites, it is not sufficient for Softrak to sit back and wait for someone to hand you what you need to troubleshoot.

You need to be more aggressive. This means arranging to access a site where this happens and pro-actively resolve the issue.

Just because it’s environmental (which we know it is) doesn’t allow Softrak to be passive when the issue is serious and fairly common.

Please contact Dan or me or Carol or Ken to schedule a remote site visit. Or if you aren’t ready to do that, put on your thinking cap and figure it out.

Steve