Thanks Dan for the input. Well before I do that we have tried disabling the anti virus. That didn't work. We now have tried uninstalling the anti virus as per Steve's suggestion and still it will not go.

It always hangs on the same spot (again we initiate the workstation setup file from the Payables folder WKSETUP on the server) and hangs on this spot:

Current File
Skipping Install Data Dict Help Locally
C:\..\System\DataDictionaryExporter.chm

All File
Time remaining 0 minutes 0 seconds

At this point nothing is happening.

All other workstation for the update went OK. So something on this workstation it doesn't like. FWIW the machine in question is Windows 7 Pro (yes Win 7 now not supported) so maybe that has something to do with it.

As per your suggestion on the Crystal Runtime should it be copied locally first before being run?

Thanks in advance..