Hi Mikee,

Using the Adagio MultiCurrency-enabled sample data, I created a new credit note entry for a vendor that has a different currency than home. As soon as I select the document type of Credit note for the batch entry, there are 2 currency exchange rates displayed. The one on the left (below the descriptions) is the exchange rate for the credit note. It is editable and displays the rate from the currency table. The one on the right displays 0.000 and is not editable, and has a label of 'Orig. rate'. The purpose of this rate field is to display the exchange rate for the applied invoice, and if no invoice has been selected to apply to, then it would make sense that this value is 0.000. If an original invoice is selected for this credit note entry, then the exchange rate from the invoice will be displayed here.

Can you confirm which exchange rate field you are looking at that has the 0.000 value and no access? If it is the 'Orig rate' field, then the program is behaving as expected in your scenario.

If it is the rate field on the left, then either some problem has occurred with your currency rate tables not being found, or some other problem with your data that would be best investigated with your Adagio consultant.