Hi Carol,

Could you explain what precisely is not available for them to do a system check run? Is it that you cannot even open the function? Is it that you can open System Checks but nothing gets generated on the pre-check register report? Or something else? Knowing these details would be interesting to be able to narrow down to what is happening.

Certainly invoices on hold will not be selected in a System Check Run. You mentioned that some invoices then get marked as Forced or None as the status. I wonder of something is getting confused with all the other invoices on hold.