Hi Paul,

I might be as simple as using the Ledger\Windows drop down and click on Original Sizes. This sometimes fixes window popups that have fallen through the cracks. Worth a shot but may not be applicable to the Financial Reporter.

Assuming that your are using current version of GL based on the Hotfix installs. I was dealing with a client on Friday, whose was also experiencing Financial Reporter crashing when generating worksheets but was more specific to lots of departments. We have previously reported Financials crash to Softrak but have not heard back on a resolution.

We're assuming you have checked your data for data integrity.

Is your data using Multi-Currency enabled? We have seen different situations with sites using Multi-currency versus single currency sites.

Regardless of the Adagio version, we would suggest that you attempt the same task in Ledger Sample Data to see if the issue is related to data. Sample data is in the \softrak\Ledger\Samdata folder on your server. You can browse for the folder and use the extension SAM.

If the situation persists in sample data, we would suggest reinstalling the GL but rename the existing Ledger folder, instead of installing over top of the existing install.

And if still persists, call your Adagio consultant and get them to attempt the same on a zipped copy of your GL data on their Adagio servers to see if the issue is specific to your installation environment or not.

All of these suggestions are step by step attempts to isolate where the problem is.

Best,
Brian