HELP!

One of user's new computer (Windows 10) on our network don't have the AdagioPDF and the AdagioV2PDF printers in Devices and Printers. How do I get the printers?

I tried uninstall and reinstall Softrak/system/AdagioPDF/adagioV2pdf.exe, but had no change.
And, I don't see Adagio Accounting PDF Printer Softland in "Programs and Features".


Below are the results of GetInfo:


Adagio Workstation Information [as of 07/03/2018 1:21:24 PM]
Run from [M:\SOFTRAK]

User: [jthai] Logged into [\\DC]
as Admin. [False] with UAC Enabled [1]
on Computer Name [K2DEKSTOP-JULIE] Windows Version: [6.3.17134] Processor: [Intel64 Family 6 Model 158 Stepping 9, GenuineIntel]

Adagio Mapped drive: [M:]; UNC: [\\K2-ADAGIO-SVR\Company Shared Folders\Adagio];

===========================================================================
Adagio Payables 9.3A (180201) === Company: [K2 CORROSION FASTENERS INC.]
Wkst Version OK: [True]; Registry [20140733]; {must be >=} Main [20140733]

Report Tables Status: Result is OK: [True]; {Is Eval. version: [False]}
Report Tables drive: CU Registry [M:\]; CU UNC [];
LM Registry []; LM UNC []

Resources: Flags [CIXM9wR8D]
Web storage Exe: []
PDF Version 8 must update: [False]; Nova8 File Ver: [8.7.943.0] must be >= SysComponents: [8.7.943.0]

Crystal Scheme OK: [True]; Reg. [13.0.20] must be >= Min. [13.0.16];
dotNET Scheme OK: [True]; Reg. [461808] must be >= Min. [378389];
ODBC Component Path: [\\K2-ADAGIO-SVR\Company Shared Folders\Adagio\SOFTRAK\ODBCV2\AdagioODBCv2.dll]
ODBC Component Scheme OK: [True]; File. [2.1.8.199] must be >= Min. [2.1.8.189];
--- NOTE: ODBC Component is in a different Softrak Folder!
System Files: Components: [INST PRGR CR_13.0.16 DN_378389 OD_2.1.8.189 PDF_8.7.943.0]

No QRW Files.

----- Registry Trace: -----
HK_LMx64: [Software\Softland\novaPDF 8] {Default:}; exists: [True];+Opened;
. .Key: [DriverPath] exists: [True] Value: [C:\Program Files\Softland\novaPDF 8\Driver]
HK_LM: [SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\] {Default:}; exists: [True];+Opened;
. .Key: [CRRuntime32Version] exists: [True] Value: [13.0.20]
HK_LM: [SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full] {Default:0}; exists: [True];+Opened;
. .Key: [Release] exists: [True] Integer Value: [461808]
HK_LM: [Software\ODBC\ODBC.INI\Adagio Data Source] {Default:}; exists: [True];+Opened;
. .Key: [Driver] exists: [True] Value: [\\K2-ADAGIO-SVR\Company Shared Folders\Adagio\SOFTRAK\ODBCV2\AdagioODBCv2.dll]

***** Adagio Payables STATUS: OK - NO Workstation Update Needed. *****