Rick/Heidi:

Further to Doug's point, Softrak offers 2 annual plans. One is software only (you receive all new releases in the subsequent 12 months) and the other is software + phone support. If you have purchased the latter plan, then you can call Softrak for support at no extra cost. If you have the software only plan, then you can still call Softrak but there would be a cost to that service. Or you could call your Adagio consultant and ask for their support, likely also a billable service.