Hello:

Is Adagio is used by anyone else other than you? if so, do those users have Adagio open? In order to install Adagio, all users must have closed all of their modules. You can tell by opening a module and selecting Help | Active Users to see who has Adagio running.

There are occasions when the user counting mechanism gets out of synch and thinks there is someone still logged in. In that case, the simplest solution is to reboot the server (when possible).