Hi Steve,

I talked to R&D, and they said the Country field (currently) has to be non-blank for this to work, because validation has to know whether the list of US states or Canadian provinces should be used. An error will occur if the country is USA but a valid province code like BC or ON is entered. Or vice versa for a country Canada and a valid state code like PA.

I presume that sometimes/often in US sites, the country code is not used for customers or contacts because it is assumed that all/most customers are in the US. Is this a reasonable assertion?

I have suggested to R&D to use the Home Country field in the Company Profile as a fallback if the customer/contact record has a blank country, for the purpose of state/province validation. I don't know if this is technically possible, but I will find out from R&D.