Hi Barb,

We've had a couple of sites report similar behaviour, interestingly starting around the time that this month's Microsoft Windows Updates were installed.

One of these sites sent us the Windows Event Manager log, and the particular error message was connected to this Microsoft link that R&D gave to tech support.

This is all I know about this particular situation. We're keeping our eyes on this error but we currently don't know if the problem is within our control to address it.

Excel Direct also worked for this site, if you need to print a one-off statement (from Excel).