Now that I am taking a good look at SalesCQ 9.2A, it appears that nothing has been done to improve this head-scratching process. I'm not sure how to explain this to my clients who have been waiting for years for the new version. What should I tell them?

When you do improve this process, don't take away the ability to copy history quotes back to open quotes. That's a feature that should be in OrderEntry!

Steve