Hi, Carol,

Did you do the install using Run as Administrator?

Some systems have policies set up that don't permit this type of install. You'll need to contact their system administrator.

It could also be that the s:\softrak\system\CR_InstallCommon\CRRuntime_32bit_13_0_16.msi file is corrupt, often due to a slow internet connection.

If you drill down to the file, right click and view its Properties, it should have a size of exactly 77,709,312 bytes.

Some dealers will take their copy of this file to the site they will be doing the installation for on a USB key. If they happen to run into this problem, they will rename the corrupt file at the site and copy in their file then run the file itself to do the install.