I can't imagine what's happening here.

Do you have a reasonable speed internet connection? (Even a phone @ 56Kb is probably OK). If so, I can try and figure this out by connecting to your machine over the internet.

You can connect with me at here by choosing "Andrew Bates" as your representative. I'll stay connected for the next hour or so - or send me an e-mail at abates@softrak.com and we'll choose a convenient time to do this.

Sorry for the inconvenience.