Hi, Colleen,

This error occurs when a workstation has another program installed on it that has installed a newer version of of Crystal Reports or the Crystal Runtime than the modules you are currently running had installed.

There is a System Updater available on our Partner Service Packs webpage that can be installed which should correct this. Please ensure you read the Release Notes thoroughly before applying it.

If necessary, your matching Adagio Consultant should also be able to help you.