If the freezing is only occurring during periods of very active usage in OrderEntry, you can ask your Adagio consultant to install V 9.2A (160125) with the (160201) Hot Fix.

This incorporates a multi-user change to the user logging to resolve a problem we were having in our in-house CRM product during periods of high usage. User activity is logged into common file similarly in both applications, and occasionally workstations in our office would hang in a "deadly embrace" resulting when a dropped resource unlock call resulted in a workstation waiting for its own task to complete, and then other workstations waiting on the first one.

The Hot Fix incorporates the change in resource logging implemented in our in house system. Although there was nothing incorrect in the original code, we have not experienced the deadly embrace since it was changed.

You can see whether this reduces the number of workstation "freezes" at your site.