Steve:
This is why we ask our clients not to use Microsoft Essentials. You are asking Softrak to spend money to fix a problem caused by someone else's free software. Doesn't seem like an appropriate use of limited resources.
Four clients have now called. This is a nightmare.
Apparently a lot of people use MS Essentials and that isn't going to change. And it has nothing to do with excluding the Softrak folder - Essentials finds it anyway and just removes it - no matter what I rename GVWIN.EXE to or where I put it.
Steve