Clients just did their upgrades and upon invoicing in OE noticed that after the first couple of invoices that the rate for the customer goes to zero. (See attached)

Can anyone explain this? The client has to keep logging out of the system but only to log back in and do a couple more invoices.

We tried looking at rights issue there was none, check to ensure the upgrades were done correctly, they were. Also tried to delete and re-create the rates. Checked using the SYS admin user and password but it didn't seem to affect SYS user. Could be I wasn't in the system long enough for SYS user to be affected.

Has anyone seen this before. All versions being run is 9.2A