Hi Carol,

The status of 'P' in the Check Reconciliation represents a Posting Error.

If the transaction otherwise appears nowhere in Adagio, and the only evidence of it is that it was printed (and appears in Check Rec with a P status), then you could get away with re-entering the check as a non-printing manual check, with a similar (duplicate?) check number so that it gets into the system. I do not believe you have to resort to a database repair or restore data from a backup.

Can I confirm that your client entered a Prepayment-type transaction in a manual check batch, and applied it to an invoice that perhaps already existed or purged or ...? Just so we can attempt to isolate where the truncated error message appears.