Hi Laura,

I ran a test with the Departmental Print process with Adagio Ledger 9.2A and sample data, where various accounts have amounts to some departments but not others. But all accounts have every department created, just some with 0 balances. I wasn't able to replicate a problem in this scenario where zero suppress hides those accounts-departments with 0 balances for one department, but appears correctly for the next department.

Do you have a different account setup where not all accounts have been created for all departments? I suspect that how the chart of accounts is configured is lending towards the problem - not that you have done anything wrong. Let us know if this is the case.
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When you print your income statement, do you select the same departments each time you print, or is it an ad-hoc selection? If it's always the same list of departments, I might recommend creating a Statement Group that prints your income statement for the pre-selected list of departments. It would be faster to print this way, and also more flexibility on how it can be printed, including from the Reports menu in Ledger and also from Report Sets.

You may find that this is a better way to print your statement, rather than using the Departmental Print function.