I emailed the workstation info to Rod last night and have not yet received a response.
But in the meantime, which suggestion from which post? The registry change suggested by Patricia? Or the renaming of the PDF folder? It's not clear which suggestion you're referring to since no one has posted a clear course of action other than broken bits of information.

The client is having this issue with A/P not ePrint. So renaming the PDF folder doesn't make sense to me? And Andrew suggested that doing that "short circuits a process in Adagio". The registry change implies turning off UAC unless there's more to it? But I have lots of clients with UAC running in Windows 8 and don't have this issue. So I'm asking what the Softrak suggestion is other than sending the workstation info to Rod?