Hi Jean,

This was a common error with the first release of GL9.1A. Softrak has since released a Service Pack that address that issue and a few other small bugs. See the release notes below:

http://www.softrak.com/products/reference/releasenotes/current/AL20130726.pdf

You will want to contact your Adagio Consultant to have them install the upgrade for you.

Cheers,
Lauren