Crystal Reports for Adagio requires two license numebrs - one from CrystalDecisions (now Business Objects) for the Crystal Reports Engine, and another from Softrak for the link to the Adagio or ACCPAC Plus database. Without knowing whether this was a re-install or the first install of the product, it is hard to determine what the problem might be with knowing the specific steps and error messages.

Also, this question is more "Technical Support" than a general Inquiry, so I will be moving your post to that forum.