Thanks, Steve. I renamed both folders and the problem went away. They don't use Vital eSafe and we can always find a pdf solution.

I remembered having seen a similar discussion on the forum, but my searches failed to bring me to them. Do other consultants searching the forum always ignore the internal forum search engine and go outside the forum environment to Google to search the Softrak forums, or have others found out how to use the forum native search engine effectively?