I'm bringing this topic back to life because Kristin asked me two related questions.

#1) She needs to be able to track the status of sales returns, especially whether they have received the merchandise that the customer returned (at which point the customer should be credited). What's the best way to handle this?

#2) She would like to assign "reason" codes to a credit note, one per item, and generate a report using that code. Is there a detail text field she can use when entering a credit note to enter the 3 digit reason code? I thought of item optional fields but unlike customer optional fields they don't flow to OrderEntry. There may be different reasons for different items on the same credit note, so I can't use a header field. Right now they are entering the reason code as a prefix in front of the item description, but I was hoping there was a better way.

Steve