Hi Erin,

You need to look at the Cash posting journal to see the Payment method for the entries. For your configuration, if the payment method in the AR cash batch is blank, then that payment will not go to bank rec. It sounds like either the payment method was left blank or the coupon payment method was used. It is very unlikely that AR just dropped the entry into Bank Rec.

There is no way to force or make the payment method manditory (yet) so you need to be careful to ensure that the payment method is entered on all applicable entries.

You will see that on the Coupon payment method, there is no link to Bank Rec which is how you balance your cash postings to the Customers accounts, and also balance your bank deposit.

Best,
Brian