We have seen this error under certain environments. Can you please check the versions of the following two files?

Depending on what operating system you are running look in the \WINNT\CRYSTAL or appropriate \WINnn\CRYSTAL directory and check the file Properties, Versions of:

u2ddisk.dll
u2ftext.dll

Also please try printing to a file from another Adagio station and see if you get the same result.

In the next product release output to file will default to a Word format. We have had no reports of any such problems when using the Word format.