This is a major deficiency. While on the surface it may appear that this request does not affect the accounting functionality of the software, Softrak is missing the big picture. Serial numbers, expiry dates and lot-batch tracking is key to "traceability" which is demanded as a "must have" for local and international trade and further assist companies to enforce QMS or Quality Management Systems.

This medical-pharmaceutical client is just one segment of the market, but we have agro processors and food traders as well as other very "wealthy" companies seeking a solution which ADAGIO is a perfect fit but due the absence of this feature I as a "marketer-dealer-consultant" is limited and continue to loose out to our predecessor (SAGE) winning major accounts that should be using ADAGIO.

Now I am forced to tell my client we will have to switch to another suite of products to achieve expiry date tracking, undoing all the work I have done over the past 3 years to get them using ADAGIO core modules to now invest in a Warehouse Management System when they do not have a warehouse, but a small medicine storage at most tracking and inventory of say JA$20 million or US$230K.

This request will have serious implications. Already this is only about the small hospital, my other client the soap manufacturer is now preparing to start exporting and in a meeting they have mentioned the need to track the items used in the BOM - Build Of Materials to make the finished goods. I knew the source of the request "International Trade Agreement" which countries will use as a non tariff but our "Information Systems" must be able to accommodate.

Accounting Software today in 2012 and beyond is not only about Debit and Credit but Enterprise Resource Planning (ERP) Systems.

I am not encouraged by the responses above. (( This as I am preparing to use these two clients as case studies to launch product in Jamaica.))

Respectfully