This is really starting to surpass Tech Support's realms - I understand what you are saying, and issues like this are why R&D develops upgrades and ptfs. There are no outstanding issues in this respect - your client is using an out of date product.

Again, I followed the steps you outlined and could not duplicate the problem. Obviously, you have spent time determining what seems to cause the problem - so based on your excellent details, we provided a couple of resolutions - however, because of the unique situation, another workaround I'd like to suggest is for your client to keep using only QIP to edit the archive batches on 'live' data until they are ready to start using Adagio exclusively. They can then use Adagio for the other functions. Since they seem to be toggling back and forth anyway, I do not see this as a problem.

In your earlier post, you indicated that Adagio did not exhibit the same problem when editing the archive batches - the actual issue occurs only when going back into QIP. This seems to indicate that the older version of QIP is suspect, not the more current Adagio.

There are many suggestions that have been given to try to work with your client here.

To work 'seamlessly' would be to upgrade the much older 1998 release of QIP so that it is one that has no known issues. (As a matter of fact, the first release of Adagio Invoices did not even come out until 1999!) Much has changed since then in both products to enhance them as well as fix previously reported issues.

I hope one of the suggestions we have provided will be a suitable solution to workaround this until they are ready to 'go live'.

If you have further questions regarding this, please feel free to contact Andrew Bates at abates@softrak.com .

Sincerely,