Hi Barb,

Is the user referenced in the SalesCQ locking message actually doing something in SalesCQ? If so, then the message may indeed be valid and you cannot save your change to the customer until the other person is finished doing what they are working on in SalesCQ.

We have seen one instance where editing notes for a Prospect within SalesCQ has not correctly cleared a file and thus causes the same problems you reported - deleting a customer, and attempting to Cancel. The current resolution is to have that user who was in SalesCQ and editing notes to close the SalesCQ program, and that will allow you to do your customer processing.