Hi Sue,

What version of Adagio Receivables is installed?

Can you print preview the same report with the same settings, as opposed to print the Excel? Just to determine if the problem has to do with the report in general, or particularly with printing to Excel.

Can you replicate the problem with a sub-set of the data, say for just one customer and not everything? Perhaps you have more than 65,535 rows to export and this is going over the maximum number of rows allowed in an Excel spreadsheet. If exporting typically takes 30-60 minutes, I assume there is a significant amount of data to export.