Hi Susan,

There is an option in the OE Company Profile to 'include orders in credit check'. Try disabling this option, if it has been enabled. This totals all outstanding orders for the customer and includes this amount to determine if the customer is over their credit limit.

Any invoices or credit notes that have yet to be processed by Day End will automatically be included, and there is no option to disable this. Typically there is not as high a volume of shipped invoices that have yet to be Day Ended.